The Communication Book: 44 Ideas for Better Conversations Every Day

Mikael Krogerus and Roman Tschäppeler have tested the 44 most important communication theories and distilled them in book form, alongside clear and entertaining illustrations.

• Want better conversations? Ask open-ended questions that have no right or wrong answers—make your partner feel brilliant.

• Want better meetings? Ban smartphones, use a timer, and make everyone stand up.

• Want better business deals? Focus on the thing, rather than the person; on similarities, rather than differences; ...