The Successful Strategies from Customer Managment Excellence

Customer Management is the essential strategic book for senior managers and directors of organisations across all industry sectors striving to achieve excellence in the field of customer service and management. It is read by more senior managers and directors than any other magazine in this space.

The role of Customer Management, as the leading publication in its field, is to help set the agenda for its readers, maintains a very much how to approach, as does this book, while at the same tim...