Understanding, Hiring, and Using Managed Services Providers (MSPs) for Information Technology Outsourcing

This is the practical advice about IT outsourcing you would normally get from a friend over lunch. It does not require the reader possess an MBA or a doctorate in computer science to understand, and it isn't trying to sell any vendor's services. It is not a checklist or a to-do list, but rather a brief exploration of the Managed Services Provider (MSP) as a technology support vendor, pros and cons, warts and daisies. This book is for anyone who wants to understand what an MSP is and does, w...