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Proven techniques for resolving workplace conflicts
After years of seeing clients struggling and their businessessuffering with destructive conflicts, Diane Katz developed TheWorking Circle, a step-by-step process that helps everyone inbusiness resolve conflict in a non-confrontational, creative,collaborative way.
Win at Work! provides you with a no-nonsense guide basedon real-life examples of people at pivotal points in their careers.Filled with practical wisdom, it reveals how you can move aroundthe roadblocks that, if left unattanded, can stop you in yourtracks. Win at Work! also helps those of us who areuncomfortable with conflict, giving them tools for solving problemsin a nonconfrontational manner. This essential guide
- Offers a proven step-by-step process for conflictresolution
- Deals with complex business questions about independence, moralvalues, face-saving, goal-setting, and leadership
- Provides easy language for talking through problems andreaching a relatively painless outcome
Putting aside simple band-aid solutions, Win at Work! isyour proven resource for the kind of long-term team-building thatultimately makes the difference in business and organizationalsuccess.
|Product dimensions:||5.80(w) x 8.60(h) x 0.70(d)|
About the Author
Diane L. Katz, PhD, has a master's degree in organizational psychology from Columbia University and a PhD in conflict resolution from Union Institute. Diane's consulting company, The Working Circle, provides organizational development, human resources, team building, training, coaching, and Diane's own unique eight-step process. Clients of The Working Circle represent service companies, such as manufacturing, construction, technology, health care, government, and nonprofits.
Table of Contents
Introduction Conflict at Work ix
PART ONE WHAT IS THE WORKING CIRCLE?
Chapter 1 The Power of the Circle in Conflict Resolution 3
Chapter 2 The Working Circle’s Eight Key Questions 31
PART TWO UNDERSTANDING CONFLICT RESOLUTION
Chapter 3 What’s Your Conflict Resolution Style? 51
PART THREE FROM THE WORKING CIRCLE TO THE WINNER’SCIRCLE
Chapter 4 Challenge 1: Ask YourManager for the Raise You Deserveor ‘‘Be Happy You Have a Job’’? 65
Chapter 5 Challenge 2: Deal with Your Partner or Allow Him/Herto Continue Causing Chaos? 81
Chapter 6 Challenge 3: Speak Up about What’s Happening orRemain Silent? 97
Chapter 7 Challenge 4: Mediate or Take a Side? 111
Chapter 8 Challenge 5: Deal with a Client’s Anger or AllowHim/Her to Continue Shouting? 135
Chapter 9 Challenge 6: Get Your Boss Off Your Back or Continueto Be Micromanaged? 151
Chapter 10 Challenge 7: Stand Up to the Bully or Don’tMake Waves? 169
Chapter 11 Challenge 8: Manage That Troublemaker or Let Him/HerContinue to Stir Up Trouble? 187
Chapter 12 Teaching Others Without Being a Teacher: IntroducingThe Working Circle at Work 205
Epilogue ‘‘Working the Circle’’ as YouAdvance Your Career 217
Most Helpful Customer Reviews
Great book, insight, process for any individual or organization
Whether your office has just a few conflicts or enough juicy drama to provide the script for a scandal-filled television show, organizational consultant Diane L. Katz knows what you need to do to transform negative interactions into positive exchanges. "The Working Circle," her simple eight-step process, can help you handle workplace conflict. Katz's book presents numerous real examples of resolved conflicts to show how to use her method. getAbstract recommends these clear case histories and her easy-to-read guidelines to those who want to transform a contentious workplace - or avoid having one in the first place.
Anyone purchasing this book is probably experiencing a conflict at work, or went through a conflict and wants to know how to handle it better next time. You will not only find helpful advice in this book, but will also become a more perceptive employee or manager. It helps you identify your company's culture and values, understand the motives of different personality types, and warns you about gossip and taking sides when others are disputing. In my career, I worked for several companies before I learned the importance of knowing what makes people tick. If I had read this book years ago, I would have handled a number situations differently with a more satisfying outcome--not just "winning," but improving my working relationship with co-workers. If you are a conflict avoider, this book will convince you that you that you can prepare youself to approach a difficult boss, a manipulating co-worker, or a disgruntled subordinate not only with confidence, but with the diplomacy that helps both sides come to an understanding.