How to Resolve a Conflict: Principles, Practice and Procedure in Conflict Resolution: The Mediator's Manual

How to Resolve a Conflict "explains the mediation process and includes information that is not often discussed in writings in this area of study. The book both explains and summarizes the positive, beneficial aspects of mediation as an alternative to litigation, arbitration and other forms of legal settlement, which can often lead to antagonistic outcomes. [It] gives good explanations and examples of how and why mediation allows for the possibility of satisfactory results for both sides, la...