Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone


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Just Listen: Discover the Secret to Getting Through to Absolutely Anyone by Mark Goulston

Do you ever feel like you're talking to a brick wall?

The first step in persuading anyone to do anything is getting them to hear you out. But whether the person is a cynical colleague, furious customer, or overwhelmed spouse, their emotional barriers may be blocking your message. And if you can't break through, you can't move forward.

Just Listen has helped tens of thousands of people tear down walls and establish productive communication. In this landmark book, veteran psychiatrist and business coach Mark Goulston reveals simple, proven techniques for moving people from resistance to consensus, explaining how to:

Listen effectively • Make even a total stranger—perhaps a potential client—feel "felt" • Shift an angry or aggressive person into a calmer, more receptive state • Use empathy jolts to quickly bridge communication gaps •Turn negative people into assets using the "Magic Paradox" • Achieve buy-in, the linchpin of all negotiation, persuasion, and sales • And more

Barricades between people become barriers to success and happiness, so getting through is not just a fine art—it's a crucial skill. With Just Listen, readers learn how to transform the "impossible" and "unreachable" people in their lives into true allies, loyal customers, and lifelong friends.

Product Details

ISBN-13: 9780814436479
Publisher: AMACOM
Publication date: 03/04/2015
Edition description: Reprint
Pages: 256
Sales rank: 142,765
Product dimensions: 5.90(w) x 8.90(h) x 0.80(d)
Age Range: 18 Years

About the Author

MARK GOULSTON is a business advisor, consultant, coach, speaker, and psychiatrist. The author of Get Out of Your Own Way and other popular books, he blogs for Harvard Business Review, Fast Company, Business Insider, The Huffington Post, and Psychology Today; co-hosts a weekly radio show; and is featured frequently in major media, including The Wall Street Journal, Fortune, Newsweek, Time, CNN, Fox News, and the TODAY show.

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Just Listen 4.3 out of 5 based on 0 ratings. 15 reviews.
Retired_Chief More than 1 year ago
Mark Goulston has done a great job of explaining how the communication cycle works. He uses relevant examples to illustrate his ideas to help you not only listen but how to be heard. His information can be used in the workplace if you are employee having trouble getting through to people or as a supervisor who has to lead up or down ladder. He also uses examples that offer solutions to communication problems at home with your kids or spouse. The end of chapter includes a practical application tool for you to use to practice or use the concept you've just read about. If you ever thought "why don't people listen me" this book is for you!
alevy More than 1 year ago
Put simply, "Just Listen" is fabulous! It is a "must-read" for anyone who wants to enhance their relationships with others and with themselves. It contains practical and pragmatic approaches to many of the uncomfortable and difficult situations most of us encounter in both our professional and personal lives. Dr. Goulston provides the reader with real, usable language and strategies that are clearly designed to ensure successful outcomes. "Just Listen" is an invaluable tool for everyone! Dr. Goulston has truly hit a home-run with this gem of a book!
markwarner268 More than 1 year ago
Mark Goulston has hit another home run. Just Listen provides excellent advice for how to improve your relationships with even the most difficult people. The book provides just enough detail on how the brain works to make understanding the concepts easier without needing a medical degree to understand it. The nine rules for getting through to anyone are all the practices the popular and effective people use to get their point across. Mark details these practices in a way everyone can understand and put to use. The 12 ways to achieve buy-in are simple, actionable methods that will dramatically improve your ability to communicate and connect. If you only read one book this year, make it Just Listen - it is a life changer!
CoachEd More than 1 year ago
Mark has done a fine job in helping others to become better listeners. His techniques really work. I use the book in my college sales classes. Highly recommend it. You won't be disappointed.
DianaG More than 1 year ago
You'll see yourself just in the first page, tolerating someone difficult you gives you gray hair. This is more than a game of words, it is a real way to reach beyond another person's attitude by reaching into yourself first. A very healthy and productive approach that will help a lot of people personally and professionally.
Anonymous More than 1 year ago
Best communication book I've ever read. (And one of the most helpful of all books, period.) If you've got someone that you want to get through to, this is the book for you. I love that it's based on science, so it all makes perfect sense; but it's easy to read and engaging, and full of practical examples. So many valuable tools and techniques in one book! This is a must-read for anyone--and works in both professional or personal life. Congratulations to Mark Goulston on a remarkable book.
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RolfDobelli More than 1 year ago
Being the life of the party won't help you make a sale. In fact, letting other people take the spotlight will actually garner more admiration and eventual "buy-in," explains psychiatrist Mark Goulston. This advice follows his axiom, "be more interested than interesting," which is one of his nine principles for connecting with others. Goulston, who has trained police officers and U.S. Federal Bureau of Investigation hostage negotiators, devotes a chapter each to 12 powerful techniques you can use to be more persuasive. His systems and strategies will help you cross the natural barriers people erect to protect themselves, so you can communicate your ideas and goals. He fleshes out each lesson with real-life examples and engaging stories. getAbstract thinks you'll find this book quite helpful in refining ways to "get through" to others. If Goulston can negotiate with a desperate gunman, he surely can help you sway a customer - or even your teenager. To learn more about this book, check out the following Web page: http://www.getabstract.com/summary/13016/just-listen.html
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